Executive Charter Service Q&A | Frequently Asked Questions

Airport and Transportation Transfers
1. How can I book an airport transfer?
You can make a reservation through the online booking system or customer service hotline of 【Wan Ma Teng Executive Charter Service】. We recommend completing your booking at least three business days before departure to secure vehicle availability.
2. Can airport transfers accommodate flight delays?
Yes. We monitor flight information in real time. If your flight is delayed, the chauffeur’s pickup time will be adjusted automatically so you will not need to wait unnecessarily.
3. Do you provide transfers to and from HSR stations?
Yes. We provide transfer services at HSR stations throughout Taiwan, including Taipei, Taichung, and Kaohsiung. This service is suitable for corporate travel and intercity business trips.
4. Can you provide meet-and-greet service with a name sign at hotels or exhibition venues?
Yes. 【Wan Ma Teng Executive Charter Service】 provides dedicated meet-and-greet service with a name sign, ideal for international guests and VIPs attending meetings or exhibitions.
5. Can charter services support intercity business travel?
Yes. We can arrange one-day or multi-day intercity itineraries for corporate meetings, factory visits, and business travel throughout Taiwan.

Corporate Contracts and Dedicated Services
6. Can companies enter into long-term transportation contracts?
Yes. 【Wan Ma Teng Executive Charter Service】 offers long-term corporate partnership plans, including scheduled transfers and dedicated chauffeurs, making it easier for companies to manage ongoing transportation needs.
7. Can a dedicated chauffeur be assigned for long-term cooperation?
Yes. Corporate clients may request a designated chauffeur and vehicle to ensure consistent and professional service quality.
8. Can corporate clients customize pickup and drop-off locations?
Yes. We can arrange multiple pickup and drop-off points according to corporate requirements, making transportation more convenient for employees and guests.
9. Can employee business travel expenses be paid centrally by the company’s finance department?
Yes. We provide monthly corporate billing, allowing finance departments to manage and process transportation expenses centrally.
10. Can companies request a formal contract before service begins?
Yes. We can provide a formal contract that clearly protects the rights and obligations of both parties, together with complete invoices and receipts.
11. Can government agencies procure your charter services?
Yes. 【Wan Ma Teng Executive Charter Service】 is a legally registered operator and can meet government procurement requirements while providing the necessary tax documentation.
12. Can you provide multi-day charter service for large conferences?
Yes. We can assign dedicated vehicles and chauffeurs on standby throughout the day to support consecutive multi-day itineraries.
13. Can you support transportation for large-scale employee training programs?
Yes. We can dispatch multiple 9-seater vans or buses simultaneously to support employee transportation for corporate training programs.
14. Can you support group tours for international employees?
Yes. We can arrange multilingual chauffeurs and tour guides, making the service suitable for employee trips organized by multinational companies.
15. Can a vehicle be dispatched at short notice for an urgent company meeting?
Yes. We will make every effort to dispatch a vehicle as quickly as possible to accommodate urgent corporate travel requirements.

Payments, Refunds, and Receipts
16. How should payment be made after booking a chauffeur-driven vehicle?
Payment can be made by cash, credit card, bank transfer, or electronic payment.
17. What payment methods are available?
We accept cash, bank transfer, credit card payments, and monthly corporate billing.
18. Can you issue a uniform invoice?
Yes. 【Wan Ma Teng Executive Charter Service】 provides legally valid invoices suitable for reimbursement by companies and government agencies.
19. Is a refund available if the booking is cancelled due to force majeure?
Yes. If service is cancelled due to a natural disaster or a government-announced office and school closure, a full refund or rescheduling will be provided without a handling fee.
20. How long does the refund process take?
Refunds are generally completed within 7–14 business days. The actual processing time depends on the bank or payment service provider.

Insurance and Legal Protection
21. Does the charter service include insurance?
Yes. All vehicles are covered by passenger liability insurance, third-party liability insurance, and compulsory automobile liability insurance to provide comprehensive passenger protection.
22. Can you provide proof of the chauffeur’s professional qualifications?
Yes. All chauffeurs hold valid professional driver’s licenses and have completed professional training. Copies of their credentials can be provided upon corporate request.
23. Are the vehicles regularly maintained?
Yes. Every vehicle undergoes regular inspection, maintenance, and cleaning to ensure optimal safety and passenger comfort.
24. What does the vehicle insurance cover?
Coverage includes passenger injury liability insurance, third-party liability insurance, excess liability insurance, and vehicle damage insurance for comprehensive protection.

Vehicle and Service Details
25. How many passengers can each chauffeur-driven vehicle accommodate?
Sedans are recommended for up to three passengers, while 9-seater executive vans can generally accommodate seven to eight passengers. Actual capacity may vary depending on the amount of luggage.
26. Can I select a specific vehicle type?
Yes. You may choose a Mercedes-Benz 9-seater, Toyota Alphard, or luxury sedan according to the occasion and your transportation requirements.
27. Are business amenities available inside the vehicle?
Yes. Selected vehicles are equipped with Wi-Fi, USB charging ports, and comfortable seating, making them suitable for working during business travel.
28. Is passenger privacy protected inside the vehicle?
Yes. Our chauffeurs strictly follow confidentiality standards and do not disclose passenger conversations or itinerary details.
29. Can I request a chauffeur who speaks a foreign language?
Yes. English- and Japanese-speaking chauffeurs are available for international guest transportation and multinational corporate requirements.
30. How are charges calculated if an additional stop is added at short notice?
Additional charges may apply according to the distance and time required. Customer service will explain the applicable fees immediately and transparently.

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