I. Consumer Protection

Legal Operations｜Professional Charter Protection

• All vehicles are registered in accordance with transportation regulations and carry legal commercial license plates and comprehensive commercial insurance.
• All chauffeurs hold valid professional driver’s licenses and receive professional safety and service training.
• All operations are conducted in accordance with the Consumer Protection Act and the Ministry of Transportation and Communications regulations governing rental vehicles.

Transparent Pricing｜Clear and Public Booking Procedures

• All route prices, service details, additional charge conditions, and cancellation policies are fully disclosed on the booking page.
• If you have any questions before booking, please contact customer service promptly to ensure that both parties have a consistent understanding.

Cancellations and Refunds｜Flexible Protection for Unexpected Changes

• Flexible cancellation and refund options are available. Please refer to the 【Refund Policy and Cancellation Procedures】 page for details.
• In the event of force majeure, such as typhoons or earthquakes, or when the government announces office and school closures, a full refund or rescheduling may be arranged.

Personal Data Protection｜Secure Privacy Management

• Only information necessary for itinerary communication, invoice issuance, and customer service will be collected and will not be used for unrelated purposes.
• All personal data is managed in accordance with the Personal Data Protection Act. Please refer to the 【Privacy Policy】 for complete details.

Year-Round Customer Service｜Continuous Real-Time Assistance

• Twenty-four-hour customer service is available year-round to assist with booking changes, traffic conditions, and unexpected incidents.
• You may contact us through LINE or customer service email, and the Company will provide prompt assistance.

II. Non-Member Booking Terms

Accuracy of User Information

• Please provide accurate information when making a booking, including your name, telephone number, pickup location, and pickup time.
• The person making the booking shall be responsible for any delay or inability to provide the service caused by incorrect information.

Usage Restrictions and Additional Charges

• The service will be provided according to the confirmed passenger count, schedule, and route stated in the original booking.
• Additional charges may apply if the service is extended, the destination is changed, or additional passengers are added at short notice.
• Passengers must follow the chauffeur’s safety instructions. Smoking, drinking alcohol, and dangerous conduct inside the vehicle are prohibited.

Vehicle Conditions and Unexpected Incidents

• If a vehicle breakdown or major traffic delay occurs, the Company will promptly assist in arranging an alternative solution.
• The Company shall not be liable for consequential losses or additional compensation resulting from delays caused by natural disasters or other force majeure events.

Service Disputes and Complaints

• If you have any concerns regarding the Company’s service, please contact customer service on the same day the journey is completed.
• The Company will handle the matter in good faith and will make every reasonable effort to prevent and resolve disputes.

III. Updates to Terms and Governing Law

Right to Amend the Terms

• The Company may amend these terms at any time in response to operational requirements or changes in applicable laws and regulations, with the revised version published promptly on the official website.
• Individual users will not be notified separately. We recommend reviewing the latest version regularly to protect your rights.

Governing Law and Dispute Resolution

• This statement and these terms shall be governed by the laws of the Republic of China (Taiwan).
• In the event of a dispute, both parties agree that the Kaohsiung District Court shall have exclusive jurisdiction as the court of first instance.