I. Eligibility for Refunds

• A booking is cancelled due to a change in the passenger’s personal itinerary, and the request is submitted within the required period. The refund amount will be calculated according to the refund percentage schedule.
• Service cannot be provided due to natural disasters such as typhoons or earthquakes, or because the government announces office and school closures.
• Customer service at 【Wan Ma Teng Executive Car Service】 confirms that the service cannot be provided as scheduled due to internal dispatch arrangements or circumstances beyond the Company’s control.

II. Refund Percentage Schedule (Based on the Departure Date)

III. Refund Application Process

Step 1: Contact Customer Service

• Contact customer service within the eligible refund period and provide the following information:
• Name and contact number of the person who made the booking
• Original scheduled date and time of service
• Brief reason for cancellation

Step 2: Application Review

• Customer service will complete the review within 1–3 business days.
• If additional documents or information are required, you will be contacted accordingly.

Step 3: Refund Processing

• Credit card payment: The refund will be issued to the original card and is generally completed within 7–14 business days.
• Bank transfer / remittance payment: After accurate account information is provided, the refund will be transferred within 7 business days.

IV. Important Notes

• Applications submitted outside the required period or those that do not meet the refund conditions will not be accepted.
• The actual refund processing time may be affected by banks or third-party payment providers. Please allow sufficient processing time.
• 【Wan Ma Teng Executive Car Service】 reserves the right to make the final determination and interpretation regarding all refund applications.